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Team Leader for a US Base Health Insurance (Taguig City)

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Anonymous

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Location: United States, United States
Steet Address: United States
Posted on: 16 Sep 2015

Description

Company Name: US Health Insurance, Team Leader for a US Base Health Insurance With Competitive Salary and benefits!, Job location; Taguig City, Quezon City, Cebu, Please send your resume to Kindly indicate your desired position on the subject part of the email., , For Immediate hiring., The company caters clients all over the united states and considered as Fortune 17 of Forbes., Offered Salary is competitive plus incentives and allowances (transportation, meal, relocation package for those applicants from the province). Includes medical coverage with 2 dependents and disability/life insurance. Plus performance incentives including Quarterly bonus., RESPONSIBILITIES:, Responsibilities for this position are to: - Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members - Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT - Coordinates work activities with other supervisors, managers, departments, etc. - Identifies and resolves operational problems using defined processes, expertise and judgment - Provides coaching and feedback to team members, including formal corrective action - Conducts annual performance reviews for team members - Provides expertise and customer service support to members, customers, and/or providers Should have BPO Healthcare leadership experience > 3 years Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. - Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit., - Impact of work is most often at the team level., Qualifications - customer service experience analyzing and solving customer problems - 1 plus year of experience as a supervisor - Authorization to work in the United States - An education level of at least a high school diploma or GED OR 10 years of equivalent working experience - Prior stable work experience - Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to navigate a computer while on the phone - Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitive, Physical Requirements and Work Environment: - Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity, We are also hiring managerial positions for IT professionals and several positions which includes:, Six Sigma Consultant Master Black Belt (TAGUIG) Applications Developer (TAGUIG) Workforce Supervisor (TAGUIG) Workforce Scheduler (TAGUIG) Voice/Data Network Consultant (TAGUIG) PROJECT MANAGER (TAGUIG) Associate PROJECT MANAGER (TAGUIG) Recruitment Engagement Manager (TAGUIG) Managers (TAGUIG & CEBU) Claims Analyst (TAGUIG & CEBU) Dental Claims Analyst (TAGUIG) IT DIRECTOR (TAGUIG) Service Delivery Manager (TAGUIG & CEBU) Operations Manager (TAGUIG & CEBU) Customer Service Representatives (TAGUIG & CEBU) Intake Coordinator (TAGUIG & CEBU) Dental Claims Analyst (TAGUIG) Pharmacy Auditor Representative (TAGUIG & CEBU) Claims Representative (TAGUIG & CEBU) Registered Nurses with clinical experience (TAGUIG & CEBU) Registered Nurses with customer Service experience (TAGUIG & CEBU) Assistant Managers (TAGUIG & CEBU) Team Leaders (TAGUIG & CEBU) Transition Manager (TAGUIG) Product Trainer (TAGUIG) Communications Trainer (TAGUIG & CEBU) IT Quality Analyst (TAGUIG & CEBU) IT Database Analyst (TAGUIG & CEBU) Finance Director (TAGUIG) IT Project Manager (TAGUIG) Network Engineer (TAGUIG) Associate Technical Support Analyst II (TAGUIG & CEBU) Proof Readers (TAGUIG) Web Developers TAGUIG & CEBU) Quality Manager (TAGUIG & CEBU), , If you will be interested, Please send your resume to Kindly indicate your desired position on the subject part of the email.

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